Frequently Asked Questions

Shipping Information & Policies

Where Do You Ship?

I currently ship within the U.S. but do not ship to Florida, Alaska, or Hawaii.

When Will My Order Ship?

I only ship live animals on Mondays and Tuesdays, to ensure safe and timely arrival.

  • Orders placed before noon CST on Sunday will ship the following Monday or Tuesday.

  • Orders placed after noon CST on Sunday will not ship until the following week's Monday, Tuesday, or Wednesday (up to 8 days later).

This schedule ensures animals are not delayed in transit over weekends.

Live Arrival Guarantee (LAG) & DOA Policy

I take every precaution to ensure safe arrival, but if your order arrives with deceased animals, here’s how I handle it:

  • DOA Claims: Contact me within 1 hours of the delivery time shown by the carrier and provide photo or video proof.

  • Hold for Pickup Orders: If your order was held at a post office for pickup, you have 3 hours to report any issues.

  • If you experience a delayed order or DOA past the deadline, please still reach out—I’ll do my best to make things right.

For severely delayed orders:

  • If an order is delayed 10+ days and the animals arrive DOA (or USPS confirms the package as lost), I will replace or refund the order.

  • Orders that take 5+ days to arrive are rarely affected, as my packaging is designed to keep animals safe.

Hold for Pickup Requirements (Weather-Related)

If temperatures at the delivery location are expected to be below 45°F or above 80°F, isopod orders will automatically be held for pickup at your nearest USPS post office.

  • You will receive an email notification with the post office address where your order is being held.

  • If you cannot pick up at a post office, contact me before ordering to discuss options.

  • You may request a "Hold for Pickup" for any order by noting it in the order comments at checkout.

Delayed Orders

If your live animal order hasnt arrived by 7 days after it was shipped, email me at isopodoasis@gmail.com, and I will follow up with the carrier.

Returns & Refunds (Non-Live Products)

Refunds and returns for non-live products are handled on a case-by-case basis. Please provide a reason when requesting a refund/return.

For DOA claims, refunds, returns, and reshipments, contact: isopodoasis@gmail.com

Shipping Methods

I only ship with Fedex.

Springtail Shipping

Springtails are shipped in one cup unless otherwise requested. You may request multiple cups in the order comments.

Shipping mediums:

  • Paper towel (2, 4, 8, or 16 oz cups)

  • Clay (2, 4, 8, 16 oz cups)

  • Soil (2, 4, 8, or 16 oz cups)

Isopod Shipping

Isopods are shipped in ventilated cups with damp sphagnum moss and leaf litter for hydration and food.

  • Large quantities (e.g., 10ct or 100ct) are usually shipped in one cup unless requested otherwise in the order comments.

  • Very large orders may be split into multiple cups.

Note: Live animals and supplies are shipped separately to ensure their safety.

Wholesale & Distributor Inquiries

For wholesale pricing, store partnerships, or affiliate reselling, contact me at isopodoasis@gmail.com.